EVATEC NA INC - USA & CANADA

Evatec NA Inc. Managing Director Dan Pace introduces his team and the developments in Evatec’s local sales and service organisation

Focusing on the needs of the North American market

The solutions we can provide to our customer base in North America
are getting ever more complex and that calls for sales personnel that are specialised in individual markets. Having the highest technical and market knowledge makes them

the best partner for our customers. Earlier in 2018 we designated each of our sales staff to focus on a particular market. Of course this means more travel around North America for our personnel as customers for each market are spread right across the continent, but we feel this is the best way to align with our customers and truly serve them in a way that they should expect from their suppliers. Actually, all of Evatec is now aligned this way and we believe this is the perfect solution with two important effects. First, and foremost, our customers’ have direct access to dedicated factory teams focused on their market through the Evatec sales staff and secondly, our sales staff become more aligned and focused on their customers’ market. This brings more efficient management of today’s business and ensures that future needs of our North American customers in each market segment can be collated and acted upon efficiently. The more direct feedback helps Evatec develop and implement future technology solutions that are market driven, supporting customers in implementing their own technology roadmaps. However, specialising doesn’t mean we aren’t still flexible, and we still make the most of the many years experience sharing knowledge within the team, and supporting each other’s customers as the need arises.