Welcome to Customer Service
Lifetime partnership
Using our 70 years of production and process know-how we support our customers around the globe. We know that each and every customer has their own needs so we offer a whole portfolio of customer service products put together in tailored packages to suit each individual customer.
Our products are divided into 4 main groups. We call them our service pillars which help you maximise tool performance and useful working life. Watch our movie by clicking on the link above to get a quick overview.
While maintaining infrastructure for a fast global delivery we also ensure a high tool uptime for the best cost of ownership...but that's only the start of what we can do!
Apart from urgent "tool down" support either on site or remote we offer services including planned maintenance, a global knowledgebase for timely support and continuous improvement programmes (CIP).
Our goal is to deliver tools with the longest working lifetime in the industry. Retrofit obsolete parts to extend tool life or upgrade source and control technologies to achieve new levels of precision in new processes with new materials in new applications.
Expanding your own knowledge is the best way to maximize tool performance, increase productivity and lower your cost of ownership. We offer standard & custom trainings across the entire Evatec range.
Read more about Customer Service in our LAYERS magazine.
Seamless machine relocation services for your Evatec equipment
At Evatec, we know relocating thin film equipment can be challenging and disruptive. Our comprehensive relocation service minimizes downtime and ensures a smooth transition. Learn more about our service, including a real-life example.
Get the most out of your Evatec tool
Learn about the different benefits retrofits can bring for existing tools, how the retrofit departement operates and why good preparation is key to success.
Need some help?
Wherever you are we are never far away. To get immediate help for an urgent problem now or to discuss your long term needs and put together a package that's just right for you.